Internet trends come and go, technologies appear and fade , but what stays the same when it comes to effective email marketing? Determining strategies that stand the test of time is a challenge that business leaders tackle year in and year out. Clickz recently revealed what they believe to be the ultimate in email marketing wisdom, but will these tips remain relevant as the years pass by?
Smart marketers keep the customer's situation in mind
Email marketing has changed with the times, but the customer's desire to be acknowledged as an individual will always be there. Too many businesses opt for an impersonal, mass-distributed newsletter or promotional email that fails to make anyone feel like they are unique. Customer service is all about making the consumer feel respected, and this absolutely applies in the context of email marketing. Clickz reminded strategists to use every bit of personal information they gather in their email database to address customers as distinct members of the brand community.
The key term here is relevancy. According to Clickz, this translates into understanding the customer. A well-crafted message will take into account a number of specific factors that will separate one client from the next, including purchase history, browsing preferences and other personal touches that will inspire a sense of urgency for the consumer. When promotional offers and product information are framed in a way that directly applies to the customer's situation, they are much more likely to respond in a positive way.
Other ways of making email marketing campaigns relevant for specific customers is to take advantage of any extra knowledge a business might have about a buyer. These bits of information could include age, geographic location, education or family and relationship status. Smart email marketers also shift the message of their campaigns based on world context such as weather, political circumstances or current economic situation. Clickz pointed out to strategists that there is such thing as too much personal information, however. Including details about how businesses gathered buyer preferences (such as observing internet history) can come across as creepy and intrusive.
Business strategically leverage channels according to audience
Clickz urged marketers to never underestimate the power of email marketing, especially in light of hype surrounding social media platforms as the next big trend. Simply because new channels of communication are available, businesses should not abandon their traditional methods by virtue of their being older. The article mentioned a client that still saw most of its business come from direct mail catalogs. Of course it would be unwise for them to get rid of this marketing strategy. The same goes for email as social media becomes more prevalent.
With this in mind, social media platforms can be an excellent way to supplement email marketing campaigns, according to a recent article from Business2Community. The piece referenced a report from researchers ExactTarget that showed 77 percent of consumers preferring to receive sales and marketing messages via email. Regardless, social media can be an excellent way to get new consumers interested in a brand and sign up for an email contact list.
Marketers can pique the curiosity of consumers by letting social community members know what is available for them when they sign up as email recipients. This can be as simple as posting a Facebook status that mentions an interesting exclusive available to members of the list. Business2Community also recommended that strategists experiment with offering different kinds of content based on the kind of campaign they're running. Video, slideshows and live webinars are just some ways to get online communities eager to opt-in on an email list.